Welcome to the Zap Training Hub

Zap is a single, integrated end to end solution designed to drive your business.

The Zap Score

The Zap Score Predicts who is going to transact, empowering agents to reach out at the right time.

The ZapScore tells agents when to reach out.

Coldwell Banker Zap tracks consumer’s online activity across all devices and distills all of that data in a single number: the ZapScore. As a consumer heats up, so does their ZapScore – a strong indication that they’re getting ready to transact.

A Family of Powerful Products

Coldwell Banker Zap’s powerful consumer-facing products – website, mobile website and mobile app – help brokers effectively market their brokerage and their agents. By placing brokerages directly where consumers are searching, and making the experience completely engaging, Coldwell Banker Zap helps brokers and agents win more business.

Coldwell Banker Zap’s consumer-facing products provide home buyers and sellers with a compelling experience and current, complete info. Consumers can easily customize their search, and all activity and preferences are synced across devices, making it easy for them to access their home search and their agent anywhere, anytime.

Marketing Tools

High impact agent marketing is integrated throughout the website, mobile website and mobile app, adding value, enhancing the search experience, and engaging the consumer right off the bat.

Coldwell Banker Zap enables agents to turn their daily activities, observations and interactions into powerful marketing to thousands of home buyers and sellers. This type of authentic, hyper-local marketing has a 40% click-through rate the to agent’s profile.

Fully-Responsive Mobile Website and Mobile Apps

Seamlessly linked to website. Full IDX and broker-branded. Available on any mobile device. Mobile search optimized.

79% of consumers will leave a non-mobile optimized site.

Consumers who use both web and mobile app are 4X more likely to buy a home

Full IDX and broker-branded phone and text access to agent. Geolocation features. Android and iPhone versions.


Downloadable documents can be found here.

Introduction to Zap

Download Brochure

How To Navigate Zap Dashboard

Download Navigating Zap Dashboard

How to Accept a Lead: Simplified

Download the Lead Phone Call

How To Update A Lead: Stay in compliance

Download How to Update Leads

Request Information about the online course

If you have never been to Zap Training, or need a refresher.

You must be an agent at Coldwell Banker Group One Realty.

Contact us.

Report a Zap bug, or ask a question.

Coldwell Banker Group One Realty
2120 Cypress Street
West Monroe, LA
+1 318 362 0007